How do I place an order?
After you have added your items to the Shopping Cart, just follow the simple checkout steps and we’ll get your order processed right away. You can also save items in your Shopping Cart or to your Wishlist to access at a later date.

How can I check the status of my order?
We process your order within 3 business days of receiving it. After it has been processed and approved, you will receive email notification when your order has been shipped. This will contain carrier and tracking information for you to refer.
You may also access “My Account” from the Ebbuymall website. This link is located in the upper right corner of the website.

Can I modify or cancel my order?
Please contact us within 24 hours after placing your order should you need to cancel or modify it. If the order has already been shipped from the manufacturer, it is unlikely we will be able to cancel it or make changes. In that event, you may need to return the item within our 5-day policy and/or incur a cancellation fee.
Cancellations are not accepted on certain brands and/or products, like some furniture, oversized pieces, custom items and/or special order items (those with long lead times or on backorder), and these products are labeled as such on their individual product description pages. Please refer to our Return & Exchange Policy for more info.

Is there a warranty on the products I purchase?
All products sold on www.ebbuymall.com.my are subject to the warranty policies of their respective manufacturers.

Payment Options : Currency & Pricing
The currency currently used for transactions at Ebbuymall is Malaysia Ringgit (MYR). Ebbuymall also accepts international orders too. For international orders, you may refer to the final payment value to be paid during the checkout page.

Am I safe to pay using credit cards at Ebbuymall? Your credit card details are protected according to our Privacy and Security Policy. When you submit your details to us over the Internet, you will be directed to a secured site under the industry-standard SSL.

Under certain circumstances, further details such as credit card holder’s name, credit card number, and fixed line number will be requested by Ebbuymall management for further verification.
Ebbuymall would not request any passwords either through e-mail or phone call. Ebbuymall reserves the rights to cancel or reject any transactions when the purchaser or credit card holder’s fails to produce any verification’s.

Payment Methods & Options

Payment Method 1 : Bank Transfer / Internet Banking You can pay for your order through an automatic debit to our bank accounts with Internet Banking. With this option, you can cash in to any of the following banks:

To pay for the Items purchased at Ebbuymall:

Add the products to your shopping cart and check-out.  Choose Payment Method as “Maybank2u” or “CIMB clicks” or “Hong Leong Bank” for Bank transfer; OR Choose “Cash Bank-In” for offline bank-in or interbank transfer. Bank account number will be given upon confirmation via e-mail.
Check your order and “Confirm” it. You will receive a confirmation e-mail from Ebbuymall within minutes.

Payment Method 2 : Prepaid / Debit / Credit Card, Credit card Accepted: MasterCard, Visa Card, and American Express.
Your credit card will be charged only when your order is processed and confirmed.

To pay for the Items purchased at Ebbuymall:

Add the products to your shopping cart and check-out.  At Payment Method, select either “MASTER”, “VISA”, “VISA CHECKOUT”, and/or “AMERICAN EXPRESS” for your payment Kindly take note that you must obtain your 3D secure password/pin before proceeding to pay if you are using a credit card issued by the following bank:

AllianceBank
American Express
Ambank
Aeon Prepaid
Bank Islam
Bank Rakyat
BigPay Prepaid
Citibank
CIMB Bank / Direct Access
EON Bank
Hong Leong Bank
HSBC Bank
Maybank
MBF
Public Bank
RHB Bank
Standard Chartered
And Many Others…

To pay for the Items purchased at Ebbuymall using FPX Payment method.
Add the products to your shopping cart and check-out and choose Payment Method as Choose Payment Method as “Maybank2u” or “CIMB clicks” or “Hong Leong Bank” or any bank of your choice for the for online transfer

To pay for the Items purchased at Ebbuymall using Our E-Wallet payment system:
Add the products to your shopping cart and check-out and choose Payment Method as GrabPay, WeChat Pay, TouchnGo, Boost Pay, Maybank QRPAY, and Alipay, for payment.

Please, note that you can now add fund to your E-Wallet account in EBBuyMall for easy shopping, Note that fund added to your EBBuyMall E-Wallet, cannot be transfer to third party or to your bank account, fund add to your EBBuyMall E-Wallet account can only be used to shop in EBBuyMall and cannot be refunded.

Import Duties, Taxes, and Other Custom Related Charges Your order may be subject to tax and other import duties charges. All such additional charges will not be reflected in the Shopping Cart or Order Confirmation, and therefore will be borne by the purchaser of the product.
In addition, Ebbuymall will not be responsible for any orders that are not able to clear your local customs for whatever reason. Therefore, make sure the product that you have ordered complies with your local laws and regulations. We recommend that you check with your local customs office for further information.

Ebbuymall will list all items (brief info only) and its value on a customs form, which will be attached to the delivery box.

Additional costs or delays may occur during international trade. We sincerely hope that buyers do not use additional import costs or customs clearance delays as a reason for requesting refunds or leaving negative feedback.